Refund and Returns Policy
This Refund & Returns Policy explains how return requests, approvals, and refunds are handled by The Pet Patio. The goal is to provide clear, consistent, and transparent information for all customers.
30-Day Return Window
Customers may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or confirmation email) is required
Non-Returnable Items
The following items are not eligible for return:
- Items that are used, damaged after delivery, or altered
- Clearance or final sale items (if clearly marked at purchase)
- Gift cards (if applicable)
Return Request Process
To request a return:
- Contact support at support@thepetpatio.com within 30 days of delivery
- Provide your order number and reason for return
- Wait for return instructions and approval
Returns sent without prior authorization may not be accepted.
Return Shipping Responsibility
- Customers are responsible for return shipping costs
- If the item received is defective or incorrect, The Pet Patio will review and provide an appropriate resolution
Using a trackable shipping method is recommended for all returns.
Refunds
- Returns are inspected after they are received
- Customers are notified of approval or rejection
- Approved refunds are issued to the original payment method
Processing time:
- Refunds are typically processed within 5–10 business days after approval
- Final timing depends on the payment provider
Original shipping charges (if any) are non-refundable unless the return is due to an error on our side.
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide order details and, if possible, supporting images
We will review the case and offer a replacement or refund where appropriate.
Late or Missing Refunds
If a refund has not been received after the stated timeframe:
- Check with your bank or payment provider
- Contact our support team for assistance
Contact Information
For any return or refund-related questions:
Business Name: The Pet Patio
Address: 121 Kuehn St, Quartzsite, AZ 85346, United States
Phone: +1 928-255-8514
Email: support@thepetpatio.com
Customer support typically responds within 24–48 business hours (Monday–Friday).