Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from The Pet Patio. The information below is provided to ensure clear expectations and consistency with checkout and product listings.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed on the next business day
  • Once processed, customers receive a confirmation email with shipping and tracking details

Shipping Time

Estimated delivery time after dispatch:

  • United States: 3–7 business days

Delivery timeframes are estimates and may vary due to carrier operations, weather conditions, or high-volume periods.

Shipping Cost

  • Free shipping within the United States
  • Any applicable charges (if introduced in the future) will be clearly displayed at checkout before payment

Shipping Carriers & Tracking

  • Orders are shipped using established shipping carriers
  • Tracking information is provided for all orders after dispatch via email

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

The Pet Patio is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at the time of purchase.

Delayed or Lost Shipments

If an order is delayed beyond the estimated delivery window, customers may contact support for assistance.

We will coordinate with the shipping carrier to review the shipment status and provide updates where available.

Shipping Coverage

  • Shipping is currently limited to addresses within the United States
  • Any future expansion of shipping regions will be updated on this page and at checkout

Contact Information

For questions related to shipping or order delivery:

Business Name: The Pet Patio
Address: 121 Kuehn St, Quartzsite, AZ 85346, United States
Phone: +1 928-255-8514
Email: support@thepetpatio.com

Customer support typically responds within 24–48 business hours (Monday–Friday).